Welcome Back to Shi-Shi's Lounge

Well, it is here! We have finally been given a return-to-work date. We are so excited. It seems like it’s been longer than 9 weeks. Unfortunately, your salon experience will be very different due to COVID-19. 
      As mentioned in our previous emails, there would be some new protocols concerning safety, sanitation and our salon operations. We are now ready to share what will be required to perform our services effective on May 26, 2020. 


PRE-SERVICE REQUIREMENTS

• for the saftey of our clients and our employees; specifically, our clients who are at high risk we require the following:
  • If you have been seeing a stylist who was violating the shutdown order: continue with that stylist moving forward. The safety of all who attend Shi-Shi's Lounge remains our hightest priority. 
• Upon arrival clients will be required to wait in their car. I have asked that you download the Shi-Shi’s Lounge app to utilize the check in function on the top right-hand corner. This will let us know that you arrived. If there are any problems with the app, call the salon to let us know you have arrived. When the stylist is ready for you a text will be sent to you letting you know to come in.
• Until further notice, we will no longer be allowed to have clients or others waiting in the salon. If someone comes with you, they will have to wait outside of the salon.
• Upon arrival clients will now be required to have your temperature taken upon entering the building. Temperatures that at or above 99 degrees will not be able to receive a service. 
• Upon arrival and servicing clients will be required to wash their hands.
• Please limit the items you bring with you to your service to one wallet, keys & your phone. Please no additional items. (Be sure items are secure in your car).
• We are required to remove all non-essential amenities (magazines, samples, coffee, candy, coat rooms (leave your coat in the car). No food or drink is allowed in the salon. 
• Clients will be required to complete our Safe Salon Client Waiver acknowledging they have no current symptoms of COVID-19 and have not traveled or been in contact with a person or persons infected with the virus within the past 2 days. Failure to comply with completion of this form, will result in services being denied. 

SERVICES:

• Services are limited to hair services only. Non-hair services are temporarily suspended (eyebrows, beard trimming, lip/face/body waxing, manicures, etc.) - changed on Step 2, part 2
• Waiting area is closed.
• We are now required to schedule by appointment only, no double booking or squeezing anyone in.
• Unfortunately, we will not be accepting new clients at this time. We are now accepting new clients
• Clients will be required to wear face masks covering your mouth and nose during your entire salon visit. 
• Service providers will always be wearing face masks and face shields or googles during your service as required by our State. 
• Over the next couple of days, I will be going over the appointment schedule. the consultation form will be very important to guide with the process of scheduling the services that you need. Time will be limited with each client as well as the number of clients we will be able to take each day. If you are not contacted your appointment time is still in place. Be confirm appointment when notified. If you cannot make the appointment contact the salon immediately by phone to avoid a no-show fee (100% of services schedule). I suggest you take your temperature 48 hours, 24 hours & the morning of your appointment to ensure that you are able to keep your appointment.

SANITATION and DISINFECTION PROCEDURES:

• Our salon has been designated a Safe Salon based on executing the following these sanitation and disinfection practices and protocols:

=       Each team member has completed the BARBICIDE Certification Course and BARBICIDE COVID-19 Certification Course, Milady’s Sanitation Certification for safety, sanitation and disinfection & OSHA certification.
=       Use of disinfectants are EPA registered and labeled bactericidal, viricidal and fungicidal
=       Tools will be disinfected after each client use following manufacturer’s instructions.
=       Tools used that are one-time use must be discarded after each use. Example, files, buffers
=       All Unnecessary items such as magazines, newspapers, service menus and all other unnecessary paper products have been removed. 
=       Retail product may be relocated and retrieved as needed for purchase by clients only. Service provider will have access only.
=       All High Touch areas will be disinfected after each client use. Includes but not all inclusive:
=       Door handles on main entrance and restrooms
=       Restrooms
=       Point of Sale Equipment
=       All client Stations
=       Reception Desk
=       Hand Sanitizer will be available in various areas of the salon for ease of use by client and service provider



ADMINISTRATION:

• The owner will oversee training, implementation and consistency of all safety and sanitation practices and protocols for all staff, team members and clients.  
• For the remainder of the month of May and the entire month of June all scheduled appointments will cancelled in order to reschedule appointments appropiately. I know this is difficult and frustrating but trust that we are doing what is best for your safety and the safety of our staff.  I am hoping to reopen the schedule by July or sooner. The online booking will remain closed until then. You must fill out the consultation form, I will be looking at the forms to know who is requesting an appointment. This will not get you in sooner but I will know you are not a new client and would like an appointment.
• Cancellation fees will be strictly enforced. 
• No show fees will be strictly enforced.
• Late shows will be denied service and charged a fee
• Confirmations will be required.
• Contactless payment methods are encouraged
• You are encouraged to store your credit card with the salon
• Non refundable retainer will be required to make appointments
• There will be a 15% price increase starting September 1, 2020

Client COVID Waiver  (To be filled out on the day of every appointment until notified, this form is emailed to you. If you do not have or it can not find it. Please call the salon and we will send it out immediately. 
MA SAFETY, STANDARDS & GUIDELINES 


We thank you for your patience and support during this time and you can rest assured your safety is as equal as the beauty care services you entrust us with. 
Welcome back with virtual hugs and kisses.